Evaluation of B2C app deployment:

December 2025 – March 31st 2026 (planned dates)

An evaluation of the deployment of the B2C app is planned to commence in December 2025. This evaluation will be conducted using an implementation science approach and it is aimed at understanding the acceptability of the B2C app among TLC partners (clients, Peer Health Mentors, and health care providers), and the effectiveness of the app. It will seek to identify opportunities to improve the app or aspects of how it has been implemented, as well as to determine what factors are important to the long-term success and sustainability of TLC and the B2C app. 

To obtain quantitative data on health outcomes among TLC clients, we plan to obtain informed consent from TLC clients to extract their data from the B2C app and link this in an administrative data platform run by the BC Provincial Health Services Authority (PHSA) called PANDA. In PANDA, the TLC client data will be linked with public health and administrative datasets including hospital admissions, medication dispensation records, laboratory test results and death records. A de-identified linked dataset will then be used to track how TLC clients progress through care and to examine their health outcomes before and after enrolment in the program. We will also seek to use implementation science methods to evaluate the barriers and enablers encountered in linking the TLC client data with administrative and health data, and what the impacts of this linkage are for population health monitoring and public health surveillance.